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2 Via Nazario Sauro
Bologna, Emilia-Romagna, 40121
Italy

+393405449302

Beautifully crafted flirty lingerie.

PRIVACY POLICY

 PRIVACY POLICY

At Voilà le Vélo, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or make a purchase.

1. INFORMATION WE COLLECT

When you visit our site or place an order, we may collect the following personal information:

  • Order Information: Name, billing address, shipping address, payment information, email address, and phone number.

  • Account & Newsletter Data: Your name and email address when you subscribe to our newsletter or fill out a contact form.

  • Technical Data: IP address, browser type, device information, and browsing patterns via cookies.

2. HOW WE USE YOUR INFORMATION

We use your personal data for the following purposes:

  • Order Processing: To fulfill, package, and ship your orders, process payments, and provide order updates.

  • Customer Support: To answer your inquiries and assist with returns or sizing questions.

  • Marketing Communications: To send you news, updates, and exclusive offers if you have opted in to our newsletter (you can unsubscribe at any time).

  • Legal Compliance: To comply with tax, accounting, and legal obligations.

3. SHARING YOUR INFORMATION

We never sell, rent, or trade your personal data. We only share necessary information with trusted third-party service providers essential for operating our boutique:

  • E-Commerce & Payment Processors: Squarespace, Stripe, PayPal, or Klarna to process transactions securely.

  • Shipping Logistics: Carrier and logistics partners to deliver your orders to your address.

  • Legal Requirements: If required by law or in response to valid legal requests by public authorities.

4. DATA SECURITY & RETENTION

We implement appropriate technical and organizational measures to ensure your personal data is kept secure. We retain your information only as long as necessary to fulfill the purposes outlined in this policy or to comply with statutory accounting requirements.

5. YOUR RIGHTS (GDPR)

Under European data protection laws, you have the following rights regarding your personal data:

  • The right to access, update, or correct your personal information.

  • The right to request the deletion of your personal data.

  • The right to withdraw consent for marketing emails at any time (via the "Unsubscribe" link in any email).

6. CONTACT US

If you have any questions or requests regarding this Privacy Policy or how your data is handled, please contact us at:

Voilà le Vélo

Via Nazario Sauro, 2 – 40121 Bologna, Italy

Email: fravoilalevelo.com